I've known about Kembrel in a sort of by-the-way, there's-also-this-clothing-company sort of way for a few years now (I think I walked by a Kembrel physical sale last year), but never bothered to figure out what exactly it was that they did.
Who is Stephan?
Now he's the CEO (or Co-CEO, I'm not quite sure - whatever, he's one of the guys in charge) of Kembrel.
OK, so what's Kembrel?
The Kembrel thesis, according to Stephan, is that college students are an appealing market for retailers (starting with fashion), an easy argument to make if you consider the future value of a wealthy customer whose tastes are being shaped today. College students are not, however, being well targeted by traditional fashion brands.
Kembrel's initial solution to this was flash sales, a Gilt-style approach of offering deep discounts on a limited inventory of high-end merchandice in a limited time period. Clothing brands have unsold inventory that they need to sell otherwise and hopefully not hurt their brand by selling it at a low price. Flash sales, online and offline,give the brands an opportunity to both offload their excess inventory, while at the same time growing relationships with potential future customers.
The sales were successful, and Kembrel is now popular in a number of larger college towns.
I've been thinking about customer acquisition lately, primarily because it's not obvious to me how to do it cheaply enough for a project I'm playing around with. There's no one silver bullet, according to Stephan, but one thing that has worked well consistenly has been partnering with other brands that target college students, from CollegeProwler to textbook rental websites. "CollegeProwler is almost an ideal partner," he explained. "It's students before they are even in college, to already get them thinking about Kembrel and make that association."
As their popularity grew, explained Stephan, one concern with flash sales was the high fixed cost of the sale. To do a good job, the seller must synchronize the items being sold, get them shipped, take photos, write up a high-quality description, hire a designer and/or a director -- all that for a set of products that will be on the site for less than a week. Even Gilt Groupe, who are aiming to IPO in the next several years, is rumored not to be profitable based on their flash sales today. Scaling flash sales is hard.
As a result, Kembrel has recently been diversifying, experimenting with a number of additional revenue models, from a straight-forward (though still discounted and targetted at college students) online shop, as well as considering physical locations, the first of which (at 1219 Locust St) I visited earlier.
Over the next several months, Stephen and the team are playing around with opening additional stores and measuring and learning as much as they can.
So, that's Kembrel. I understand what they do somewhat better now, and hopefully you do as well. Thanks for sitting down with me Stephen! Looking forward to seeing where you all take this company next.Related articles
- Shop online, try it out in person: Kembrel gives hybrid retail sales the old college try (venturebeat.com)